FILTER / ALL Filter by Solutions and Industries All Solutions All Solutions (217)Creating Content Ecosystems (9)Customer Journey Visioning (20)Developing New Digital Products (27)Digital Transformation Assessment (26)DTA New Form (1)Leading Enterprise Digital Transformation (23)Optimizing Your Current Touch Points (17)Unifying the Customer Experience (17)All Solutions (217)Creating Content Ecosystems (9)Customer Journey Visioning (20)Developing New Digital Products (27)Digital Transformation Assessment (26)DTA New Form (1)Leading Enterprise Digital Transformation (23)Optimizing Your Current Touch Points (17)Unifying the Customer Experience (17) All Industries All Industries (217)Media & Entertainment (10)Financial Services (3)Retail (8)Travel (1)Other (123)All Industries (217)Media & Entertainment (10)Financial Services (3)Retail (8)Travel (1)Other (123) Apply Clear / View All The Downsides of Digital Retailing Lessons on Innovation from Digital Pioneers Like Mark Zuckerberg, Steve Jobs, & Jeff Bezos In today’s issue we’ll profile some of the digital pioneers on whose shoulders we all stand and share some of their key insights and inspirational ideas about innovation. Macy's CEO Credits “Customer Journey Mapping” as the Foundation of Their Turnaround One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new capabilit How to Get People to Pay for Your Content There are well over one billion websites and two million apps that offer free content. With so much easy and free information available, how do you get someone to pay you for your content? Amazon Hasn't Cracked Omnichannel Retailing (Yet) Read our take on Amazons rank in the world of omnichannel retailing. The current iteration of the Amazon Books experience demonstrates that, though they are definitely in the race, they're not leading the pack. The Toys "R" Us Bankruptcy - Why Most Analysts Are Wrong and It’s CEO Just Might Be Right Toys “R” Us, "The World’s Greatest Toy Store," filed for bankruptcy protection last week, the latest in a string of suffering merchants that includes Kmart, Circuit City, Sports Authority, and Bed Bath & Beyond. Show More