There are so many examples of long-standing companies that are doing a fantastic job of adapting to the digital world: Disney, Nike, Verizon, The New York Times, Federal Express.

Contact centers are more important than ever, but if you keep following the rules of the past you will waste money and annoy customers.

We can learn a lot about leading successful transformation from George Washington and Abraham Lincoln—two of the most respected leaders in US history.

While digital transformation may be essential to the success of companies today, there are many misconceptions that you might be falling for.

Digital transformation is essential to the future success of your company but, there are many people who actively resist it. They rationalize that it isn’t needed and try to focus everyone on its dangers.

The Ideation Bully has an idea of how “it” should be done and they are so insistent that it's almost not worth having a session because nobody has the energy or the desire to fight with this person.