When you think of customers who are “loyal” what images come to mind?

Some say Toys “R” Us “went under” because they had too much-leveraged debt, and it’s true that was a genuine problem. Others say that downloadable video games reduced the demand for physical toys, and they have—a bit.

It’s one thing to prepare for face to face meetings at the office, but there is a different set of factors to consider when you’re participating in virtual meetings.

Preparing for a presentation is clearly important, but HOW you prepare is even more important. There are three distinct approaches that I have seen work. Which is best for you?

In the race for digital success, sometimes the most successful brands seem to have the odds stacked in their favor.

Organizations often appoint an elite task force of employees to lead their transformation. While this is a fine way to begin, transformations that are owned and driven by only a small group tend to fail.